Welcome to +254Market! By accessing or using our website (254Market.co.ke), mobile app, or any other services provided by +254Market (referred to as “we”, “our”, or “us”), you agree to comply with the following Terms and Conditions (“Terms”). These Terms govern your use of our platform, and by using our services, you acknowledge that you have read, understood, and agreed to abide by them.

If you do not agree with these Terms, please do not use our platform.

1. Definitions

  • Buyer: Any individual or entity that purchases products listed on +254Market.
  • Seller: Any individual or business entity that lists and sells products on +254Market.
  • Marketplace: Refers to the online platform, website, and mobile app operated by +254Market where buyers and sellers interact.
  • Product: Any goods or services listed for sale by a seller on +254Market.

2. Account Registration and Security

To use certain features of +254Market, such as making a purchase or listing products, you must create an account. By registering, you agree to provide accurate, complete, and up-to-date information. You are solely responsible for maintaining the confidentiality of your account login credentials and are fully responsible for all activities that occur under your account.

If you suspect any unauthorized access to your account, you agree to notify us immediately. +254Market is not liable for any losses or damages arising from unauthorized use of your account.

3. Use of the Marketplace

  • Eligibility: You must be at least 18 years old, or the legal age of majority in your jurisdiction, to use the marketplace.
  • Permitted Use: You agree to use +254Market only for lawful purposes and in accordance with these Terms. You will not use the platform for any fraudulent, unlawful, or harmful activities.
  • Prohibited Activities: You may not:
    • Violate any applicable laws or regulations.
    • Upload, list, or sell illegal, counterfeit, or infringing items.
    • Harass, threaten, or harm others on the platform.
    • Use automated systems or bots to access, scrape, or extract data from +254Market.

4. Sellers’ Responsibilities

Sellers must ensure that all products listed for sale on +254Market are:

  • Accurate in their description, pricing, and availability.
  • Compliant with all applicable laws and regulations.
  • Free from counterfeit, stolen, or prohibited items.

Sellers are responsible for setting the prices of their products, providing accurate product descriptions, and managing inventory. +254Market reserves the right to remove any listing that violates our policies or is deemed inappropriate.

5. Buyers’ Responsibilities

By purchasing items on +254Market, buyers agree to:

  • Pay the agreed-upon price for any product purchased, including applicable taxes and shipping fees.
  • Review product descriptions, images, and terms before making a purchase.
  • Follow any terms and conditions provided by the seller.

Once an order is placed, buyers are legally bound to fulfill the payment and agree to any applicable shipping or delivery terms.

6. Payment and Fees

+254Market supports multiple payment methods, including credit/debit cards, mobile money, and other payment systems. All payments are processed securely, and buyers agree to pay all applicable fees, taxes, and charges.

  • Sellers: Sellers are responsible for setting up their payment methods to receive payments for orders placed through the marketplace. +254Market charges a commission on each sale, which will be clearly outlined during the registration and listing process.
  • Refunds and Cancellations: Refunds or cancellations will be handled according to the policies outlined by the seller, unless otherwise specified by +254Market.

7. Shipping and Delivery

  • Sellers: Sellers are responsible for shipping and delivering products to buyers within the timeframe they have committed to.
  • Buyers: Buyers must provide accurate shipping details and be available to receive their products.

+254Market does not assume responsibility for delays, lost, or damaged products during shipping, but we encourage sellers to work with reliable shipping partners and offer tracking information to buyers.

8. Returns and Refunds

Sellers are responsible for their return and refund policies. These policies must be clearly stated in the product listings and comply with Kenyan consumer protection laws. Buyers are encouraged to review these policies before making a purchase.

If an issue arises that cannot be resolved between the buyer and seller, +254Market may mediate, but it is not liable for disputes regarding refunds, returns, or product quality.

9. Intellectual Property

All content on +254Market, including text, images, logos, graphics, and trademarks, is owned by or licensed to +254Market and is protected by intellectual property laws. You agree not to copy, modify, distribute, or use any of our content without explicit permission.

Sellers retain ownership of their product images and descriptions but grant +254Market a license to use, display, and distribute such content on the platform.

10. Limitation of Liability

To the fullest extent permitted by law, +254Market is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the platform, including, but not limited to, loss of profits, loss of data, or damage to your device.

11. Privacy and Data Protection

We respect your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal data. By using the platform, you consent to the collection and use of your data as described in our Privacy Policy.

12. Changes to the Terms and Conditions

+254Market reserves the right to update, modify, or revise these Terms at any time. Any changes will be posted on this page with the updated date. By continuing to use the platform after any changes are made, you agree to abide by the revised Terms.

13. Governing Law

These Terms are governed by the laws of the Republic of Kenya. Any disputes arising from these Terms will be resolved in the courts of Kenya.

14. Contact Us

If you have any questions or concerns regarding these Terms, please feel free to contact us at:

  • Email: 254marketKE(at)Gmail com
  • Phone: 0743936829