At +254Market, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our mobile application (collectively, “the Platform”). By accessing or using +254Market, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information when you use our services:

  • Personal Information: When you create an account or make a purchase, we collect personal details, including but not limited to:
    • Full Name
    • Email Address
    • Phone Number
    • Shipping Address
    • Payment Information (e.g., credit card details or mobile payment information)
    • Account Login Credentials (username and password)
  • Transaction Data: We collect information about your transactions on +254Market, including purchase history, payment details, and shipping information.
  • Device and Usage Information: We collect non-personal information about how you interact with our Platform, including:
    • Device type (e.g., mobile phone, desktop)
    • Browser type
    • IP Address
    • Pages viewed and links clicked
    • Time spent on the site
  • Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your experience and personalize your visit. Cookies are small files that store information on your device to remember your preferences, improve site navigation, and analyze website traffic. You can choose to disable cookies through your browser settings, but some features of our Platform may not work as intended.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Improve Our Services: We use your personal and transaction data to process orders, manage your account, and deliver products. This also includes improving the functionality of the Platform and offering customer support.
  • To Communicate with You: We use your contact details to send order confirmations, delivery updates, promotional offers, and important notifications related to your account. You can opt-out of marketing communications at any time.
  • For Legal and Regulatory Compliance: We may use your information to comply with applicable laws, regulations, or legal obligations. This includes preventing fraud, detecting illegal activities, and enforcing our Terms and Conditions.
  • Personalization: We may use cookies and your usage data to personalize your experience, such as showing you products relevant to your preferences and providing tailored content.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • With Service Providers: We may share your information with trusted third-party service providers who assist in operating our Platform, processing payments, managing shipments, or providing customer service. These providers are only allowed to use your information to perform specific services on our behalf and are obligated to protect your data.
  • With Sellers: If you are a buyer, your shipping address and other relevant information may be shared with the seller to process your order and deliver the product to you.
  • For Legal Purposes: We may disclose your information if required by law or in good faith belief that such action is necessary to:
    • Comply with legal obligations
    • Protect the rights, property, or safety of +254Market, our users, or others
    • Prevent or investigate fraud or security breaches

4. Data Security

We take the security of your personal information seriously and employ reasonable technical, physical, and administrative safeguards to protect it. However, no system is completely secure, and while we strive to protect your information, we cannot guarantee the absolute security of your data transmitted through the Platform.

5. Your Rights and Choices

As a user of +254Market, you have the following rights regarding your personal data:

  • Access and Correction: You have the right to access and correct your personal information at any time by logging into your account and updating your details.
  • Deletion: You can request the deletion of your account and personal information by contacting our support team. However, please note that we may need to retain certain information for legal or business purposes.
  • Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails or messages by following the unsubscribe instructions included in the communication or by adjusting your account preferences.
  • Cookies: You can manage cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our Platform.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Third-Party Websites

Our Platform may contain links to third-party websites or services. This Privacy Policy does not apply to those external websites, and we are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of those websites before providing any personal information.

8. Children’s Privacy

+254Market does not knowingly collect personal information from children under the age of 18. If we learn that we have inadvertently collected information from a child under 18, we will take steps to delete that information. If you believe that we have collected personal data from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. By continuing to use our services after any changes are made, you accept the updated terms.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

  • Email: sales(at)254market.co.ke
  • Phone: 0743936829